Frequently Asked Questions
Everything you need to know about the Ultimate Cooking Experience.
What makes the Big Green Egg different from other grills?
The Big Green Egg is a complete outdoor cooking system that combines a grill, an oven, and a smoker. Its advanced ceramic technology provides superior heat insulation, making it more efficient and durable than traditional metal grills.
How do I light my Big Green Egg?
For best results, we recommend using Big Green Egg brand natural lump charcoal and SpeediLight Starters. Avoid using lighter fluid as it can be absorbed by the ceramic and affect the flavor of your food.
What is your shipping policy for large EGGs?
Large items like EGGs and islands are shipped via freight carrier. Most orders are processed within 2-3 business days and include curbside delivery to ensure your ceramic grill arrives safely.
Does the Big Green Egg come with a warranty?
Yes, every Big Green Egg carries a Limited Lifetime Warranty for the residential use of the primary ceramic components, ensuring your investment is protected for years to come.
Can I use my Big Green Egg in the rain or snow?
Absolutely. The high-quality ceramics are designed to withstand extreme temperature fluctuations and weather conditions, allowing you to grill or smoke all year round.
What is your return policy?
We accept returns on unused accessories in their original packaging within 30 days of purchase. Please note that used EGGs cannot be returned due to safety and health regulations.